We felt the service provided was less than expected and below previous results and our expectations.
The car was returned to us with a busted passenger side turn signal lamp, which we replaced ourselves.
After driving the car for approx. 1 mile the car died, with the same symptoms as originally reported. How is it that you test drove the car for 20 miles (as reported to us by the technician and confirmed on the odometer), yet we couldn't drive one mile?
As per the technician report, the MAF sensor was intermittant, so we changed the sensor ourselves. There was no improvment. This resulted in an additional tow service.
The cost of parts used that were actually invoiced to us are approx. twice the cost of what we could have purchased from an auto supply store. Combined with the labor costs, we feel the service is too high priced.
I am very sorry you are unhappy with your last visit. Your dissatisfaction is not what we want for our customers. I wish we had known about your turn signal lamp so we could have made it right for you and we will should my phone call be returned. On the test drive, I personally drove your car. I know it was about 20 miles and it did not act up at all. But that is the nature of intermittent failures. The primary reason for a higher part cost may be the source of where they are purchased and whether they are aftermarket or original equipment (OE). We try to get as close to OE quality as possible if not the OE part itself. Those parts generally have a higher quality. Like most products there are varying levels of quality which can be purchased. We stand behind the parts we install which is why our warranty is 24 months and 24,000 miles. Our costs and labor rates are comparable to other shops similar to us. Again, I am sorry for your bad experience. We would love the opportunity to show you excellent service in the future.