I felt like there were more gauruntees said than actually done. I came in Friday to get an oil change. You told me to come in b/w 8-11 or b/w 1-4. I came at about 1:45ish, b/c you told me I didn't need to make an appointment b/c you could take care of car in those times. Well I didn't know it would take you at least 2 hours to even get my car into the shop before doing a rushed job b/c I had been waiting too long. I have a baby, and when you have a baby you have to set appointments in order to keep a routine schedule for that child.So b/c my baby was getting too fussy I had to leave and come back the following Monday. I figure they could take me to work, have my car done before their lunch rush, get picked up and go home before lunch. Wrong. I asked if my ride could pick me up at 11:30. They said no problem. 11:45, 11:50, I tried calling and got put on hold. I ended up getting a ride from someone at work. When I got to the place I had to tell the guy what he needed to do for me, step by step. I guess time is something they haven't figured out yet, and that it is precious to everyone.