Everyone at Christian Brothers was very polite. My son's car had broken a belt, since I had AAA, Christian Brothers Auto was one of the recommended shops that AAA suggested I have it towed to. I called Christian Brothers and told them that I was having the car towed there and they said that they would inspect the car when it arrived and give me a call with the findings. They took my info, including my email address. They sent me a txt when the car arrived and when they finished inspecting it. They sent a email with things that needed to be done, and things they recommended. I called and talked to Tim and discussed what I wanted done now, and the rest would just need to wait til later. Anyway they finished the work and offered to pick me up if needed. I also got a AAA discount and I think they vacuumed my car. Don't know for sure, since my son drives it, but it was looking pretty clean inside :) So far the car seems fine.