I have received courtesy and excellence as I have come to the Church Chiropractic office with a left shoulder injury that's quite painful. I feel both my chiropractor and massage therapist have been considerate and careful in their handling of my injury. I'd be happy to recommend this office to others.
I am from out of town so when my back was hurting me so bad I could barely walk, I had to find a chiropractor hopefully as wonderful as mine back home. I've seen my chiropractor for 8 years now and was visiting family for several months. Anyway, my back was so bad, it was painful to just move. The receptionist was able to fit me in and rearrange the schedule to accommodate me which was so sweet of her. I was so grateful of her wonderful customer service. But then I got to see the doctor. He stated that's it's so rare when someone actually can't love because of back pain. Then he said that he couldn't adjust me until I could walk to the next room to get adjusted. That's okay, I understood and was fine with how he approaches patients. But, then he introduced "percussion" to me, a tool that vibrates and is supposed to loosen the muscles. This was new to me but I was not responding well to this tool at all, it actually made me worse. (Seriously when I walked out after the appointment, one of my legs I couldn't stand on at all and couldn't feel anything in it.) Therefore, being in the indescribable pain I was in, I cry...hard, like I had been all morning when I woke up to this pain. All the doctor could say was "I'm not here to harm you, but to help you" over and over again. I told him my chiropractor usually tries to adjust me even if just lightly. He shut me down saying he would not be adjusting me and I need to get a shot at the ER. He kept saying that again "you should go to the ER because I can't do anything for you." I was in worse pain since he kept trying this percussion tool on me and didn't stop when I needed him to. He eventually wrote my tears off as my "being too emotional" and I'm just too much of an emotional person so it's actually just my emotions making me hurt. He had the audacity to say (over and over) "it's all in your mind" and he says he knew exactly what was wrong with me "it's all in your head and there actually isn't any pain." My chiropractor of 8 years knows this is not true at all because of the slipped disks and pinched nerves I've had...yeah those aren't in my head, my mind is not creating those disks to be in the wrong position. He dubbed me emotional and sent me to an ER. (I didn't go to the ER because we got help elsewhere from an actual chiropractor.) But seriously? Worst experience I could have ever imagined. I do NOT recommend this chiropractor to anyone!
I feel like I am the only client! I have only been visiting for a short period of time and the staff all know me by name. They all remember conversations we've had in previous visits and they actually care about my health and getting back to normal life.
I had such a wonderful experience! I called on a Monday and was able to get in for a chiropractic appointment and an amazing massage by Peggy! The staff was friendly and for the first time I had a Chiropractor explain in detail the areas I was having trouble. Dr. Prentice was very informative and professional- and I appreciated his honesty about treatments. My injury was acute and did not require x-rays, which was a weight off my shoulders when it comes to payment and insurance! Other offices have been quick to do a full work up for a new patient. It's taken me over 10 years to find an office that has it all! I'm frustrated I didn't start coming years ago. Highly recommended.