I have taken our long hair German Shepard to Cimarron twice. He seems to enjoy being there, is not skittish or aggressive when we enter or they take his leash to lead him away. The groomers take care to cut the mats out of his long hair in such a way that it is not noticeable. All the personnel at Cimarron are friendly both to me and my dog. They make us feel welcome & that they care. Their grooming shows they do care. I will continue to use Cimarron for our dog's grooming.