Went to get my roots touched up and maybe the rest toned. Everything was fine until they put toner all over my hair and my hair went from blonde to a nasty ashy brown color and it was purple everywhere. I came in for platinum blonde and now my hair is darker than it's ever been they even had five people working on it I don't know how it got so messed up. They said washing it a few times myself would make it better I've washed it five times and still hate it. Went to another salon she said it would have to bleach the purple out of my hair but my hairs too over processes for that. Usually I love coming to Paul Mitchell but never again, paid $55 to absolutely hate my hair.