I've visited this clinic 3 or 4 in the past few months, the first time because of a referral from the cat rescue group, Fluff Buddies. I considered this a very positive referral, and my rating is for the very caring veterinarians and one of the technicians who is sweetness and light and very good for this business. However, there is one ever-present technician who is rude, condescending, grumpy, nasty, and unhelpful. She is very bad for this business; I will probably never return to this clinic, unless I know that she is no longer employed there, because I dread encountering this woman. I'm so glad I didn't have to let her touch my kitten.