I was greeted my 3 people behind the desk and helped right away. I received an media notifying me that I was due a checkup. I was taken back at the appointed time. The assistant was friendly and took the time to explain things. Throughout the appointment equipment I would have contact with was cleaned in front of me. The doctor I saw remembered me. She was friendly, explained each step of the process and tests, and cleaned equipment before use. The person who helped me pick out frames was able to provide many examples to try on, She listened to my requests and actually picked out the glasses I ended up buying.