530 Bush St. # 101
San Francisco, CA 94108

Mon - Thu: 9:00AM - 5:30PM

Fri: 10:00AM - 5:30PM

Sat: 9:00AM - 4:00PM

Sun: Closed

95.4% would refer friends and family to us

5 stars Verified customer

Very friendly staff and great selection. Darylle is terrific.

5 stars Verified customer

I absolutely love my doctor and the staff at City Optomery. Very professional and very helpful group. I have been a patient here since around 1984. In the business of eye care, they are the best. I thank you all.

5 stars Verified customer

Starting from reception to the doctor every one were outstanding

5 stars Verified customer

I have been a patient of Dr. Penza’s for many years. He and his staff are personable and highly professional. A special shout out to Vee, Mia, Steve, and Lynn for all their help with insurance.

5 stars Verified customer

I LOVE Mia. She spent SO MUCH TIME with me and together we made the right decision for me. She explained all the aspects of what we were looking at, compared the prices and options with me and made the entire experience a lot of fun!

5 stars Verified customer

First visit, and staff was friendly and professional. Dr. Morioka was awesome.

5 stars Verified customer

I always feel well taken care of when I visit City Optometry (have gone to City Optometry for aprox. 20 years now, and I travel from Marin County to the city (SF) to be seen by the doctors/staff.

3 stars Verified customer

The doctor was great as always. That is why we go back every time. As for the people who helped with the glasses, they are not as great. The service was a three stars.

5 stars Verified customer

The person who did all my tests was friendly and personable.

1 stars Verified customer

I have been going to City Optometry for years. At my last appointment, however, I felt like a number -- not a patient. I was there for over two hours. I saw Dr. Penza for less than ten minutes. We had a lot of trouble trying to figure out what contact prescription would work best for me. Rather than have Dr. Penza ensure I had a good fit, an assistant ran back and forth to talk to Dr. Penza and kept putting different sets of contacts into my eyes. None of them worked. I needed a doctor -- not an assistant who couldn't and wouldn't provide advice -- to give me advice. I asked to see Dr. Penza -- but was told that he was busy with other patients. Additionally, another assistant took dozens of pictures of my optical nerve. Several of them were retaken and I wasn't informed why -- was she making a mistake? Were that many photos required? After all of that, Dr. Penza did not go over the condition of my optical nerves -- even though these tests are billed as very important. After two hours, I had to leave to get back to work and pick up my children. I still don't have a contact lens prescription. I voiced my concerns to the assistants and to the front desk. They nodded politely, but didn't take any action. I then lodged my complaint on the "Contact Us" tab on the website and asked for someone to email me back. No one did. This was more than one week ago. So, after two hours, with only ten minutes from the doctor, I have no contact lens prescription. And no follow-up whatsoever. I'm so disappointed and frustrated.

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