We love how kind anyone always is to both us and our girl Ella. We typically bring her in to get her nails done, as she is commonly nervous given her history with broken nails.
This time we brought her in and gave her trazozone (sp?) an hour before as is suggested by you. We know she gets nervous, as she has had many broken nails over the years.
Sadly, when we got her home, we found that her dew claw wasn't really clipped, but also appears to have a new (perhaps) crack that appears to pain her. We aren't sure if you didn't clip the nail because it was already broken, if you tried to clip the nail but it was too painful for her, or if the nail broke in the process of attempting to clip it. The tech mentioned that one nail might have been clipped a little too high, but we don't recall anyone telling us anything about that dew nail. It was opposite the dew nail that just got repaired and is currently a nub from it breaking it only months ago.
We intentionally go through the process of having you all clip the nail to avoid her nails breaking off and enduring another weeks-long process of surgery and healing her nails - so when we find a nail that is at risk of doing exactly that (and which was not clipped and it was not communicated why), we are disappointed as you might imagine.
We do love city pets vet. You all are so wonderful, and we certainly believe this experience to be an anomaly. But, you sent us a survey so we thought we should share so this doesn't happen on the next visit or to the next patient.