The front office staff were extremely rude. No one greeted me when I came in. Just looked at me and said, "Last name?". They told me I hadn't completed the paperwork online. When I told the brunette I had completed it she ignored me and kept typing on her computer. The nurse who took me back to an exam room had her head down with her hair in her face the entire time. She asked me questions without ever making eye contact. She literally asked me if I drive during the day and and night. Are you fucking kidding me? I'm self pay...I am a human being...not an insurance bill to be filed. The dermatologist who saw me was very nice and did a great job diagnosing and prescribing medication for my skin condition. As I was paying, the doctor came out to ask the office staff something about an email and they were all rude to her also! If this were my office staff I would fire every one of them. Very poor representation of customer service. I will not be back and I have already let everyone know what a negative experience I had with the office staff.
Clear Dermatology & Aesthetics Center or Valley of the Sun Dermatology replied:
Thank you for your feedback. We are glad to hear the experience directly related to our dermatologist was helpful and pleasant. It?s distressing to hear the rest of your visit fell short. We apologize your visit to Clear Dermatology was not up to your, or our, standards. We always want you to leave our office feeling better than when you came in and unfortunately, it seems yesterday we fell short. It is out of character for us and we agree, customer service and first impressions are essential. I assure you, we appreciate you and all of our patients as we would be nothing without you. We will be holding an office meeting to discuss customer service as one of our top priorities. We hope you will give us a second chance to prove your importance to us. Thank you for giving us the feedback to help us recognize and improve.
Customer since 2017
love this office, they are so nice and professional.
Dr. LaTowsky took time to explain what she was doing throughout my appointment and answered questions to my full satisfaction. She maintained eye contact during our conversation and appeared to be focused solely my concerns and questions. Very informative, personable and approachable. I never felt rushed or intimidated.
I have always felt respected and cared for when coming into Dr. Lachot's office. He has been my dentist since the mid-80s. I've seen him go through stages of his family life, and his practice, always with admiration! His staff is always willing to work with me, whether it's medication or a schedule change! Over the years, I have recommended Dr. Lachot to many of my friends and acquaintances and will continue to do so.
Dr. Loo, his partner, will always see me when covering the office, with a big smile on his face!