16 S. Main St.
Chagrin Falls, OH 44023

(440) 247-4998

Mon - Fri: 9:00AM - 5:30PM

Sat: 10:00AM - 1:00PM

Sun: Closed

100.0% would refer friends and family to us

5 stars Customer since 2014

Terrific job. Thank you for Derek. He solved all my problems and explained everything along the way. Think he is a good teacher. I will tell all my friends about your service.

John

5 stars Verified customer

The individual who came to our home was outstanding. He was extraordinarily knowledgeable, was able to correct a variety of problems swiftly and efficiently, and possessed an impressive professional demeanor. I have never had been quality tech support and give him my absolute highest rating.

2 stars Customer since 2012

no rating yet I requested a quote on 2 PC's and haven't heard from you yet

5 stars Customer since 2014

Service as EXCELLENT as usual. Zak did a great job updating both my laptop as well as my wife's pc. Keep up the good work.

3 stars Verified customer

Speaking with a live person @ Click IT is convenient along with having a local provider. Knowing you're supporting local employment.

My one complaint is: If there's an issue with our account OR on-line data storage, NO ONE calls back as soon as it's fixed. You are left wondering....Sometimes we never receive a call and sometimes is comes a week after the fact.

Click IT Connect Corp. replied:

We understand that this anonymous person had a problem in our not telling them when something was fixed. If they had used our ticketing system, this would have not been a problem. I wish we could explain this directly, but I'll do it here instead:

We have tried to communicate about our ticketing system to ALL our valued customers (so that they can have the best experience, that is efficient and cost-effective), but some obviously still have not received the message somehow. The way all our work is tracked, and how they are able to be kept abreast of what is happening, is through our ticketing system at http://ticket.clickitco.com. Customers are asked to PLEASE not send requests to an individual's email, but instead to [email protected] with clear instructions and/or explanation about the problem. In this manner, they are kept informed when the ticket is picked up and when it is completed. Plus, they have a record of everything we do by logging in at http://ticket.clickitco.com simply by using the email they sent the ticket from. There is no password to remember. Also, on the invoice will be this ticket number so that there is no question what the work was, and how it was instigated.

I hope this helps explain how this issue could have been taken care of.

1 stars Customer since 2012

Late and over budget on most things. Lack of experience is really showing. Very little if any accountability for lack of results. A major disappointment.

5 stars Customer since 2014

Nice to have a local company whom you can trust to provide professional and affordable service in a timely manner. I've used their service three times now and have not been disappointed. Thank you Ben and Brock.

Bruce J. Waller

Chagrin Falls, OH

5 stars Verified customer

I had dropped my laptop and cracked the screen. The guys at Click IT explained my options, and I decided to have them replace it as opposed to sending it out to the manufacturer which could have taken weeks. Click IT was fast and very reasonable, and I am very pleased with their service and would highly recommend using Click IT for all I-T needs. They also helped me set up my backup. Nice having such a resource right here in Chagrin Falls. Thanks.

5 stars Verified customer

I brought my computer in for a virus cleaning. They also did a tune up. ClickIT took care of it fast and was very thorough. Great customer service. I was very please. I would recommend ClickIT to everyone.