Speaking with a live person @ Click IT is convenient along with having a local provider. Knowing you're supporting local employment.
My one complaint is: If there's an issue with our account OR on-line data storage, NO ONE calls back as soon as it's fixed. You are left wondering....Sometimes we never receive a call and sometimes is comes a week after the fact.
We understand that this anonymous person had a problem in our not telling them when something was fixed. If they had used our ticketing system, this would have not been a problem. I wish we could explain this directly, but I'll do it here instead:
We have tried to communicate about our ticketing system to ALL our valued customers (so that they can have the best experience, that is efficient and cost-effective), but some obviously still have not received the message somehow. The way all our work is tracked, and how they are able to be kept abreast of what is happening, is through our ticketing system at http://ticket.clickitco.com. Customers are asked to PLEASE not send requests to an individual's email, but instead to [email protected] with clear instructions and/or explanation about the problem. In this manner, they are kept informed when the ticket is picked up and when it is completed. Plus, they have a record of everything we do by logging in at http://ticket.clickitco.com simply by using the email they sent the ticket from. There is no password to remember. Also, on the invoice will be this ticket number so that there is no question what the work was, and how it was instigated.
I hope this helps explain how this issue could have been taken care of.