My 15-year relationship with CARS is really a "family" one, as my uncle and grandfather, both professional engineers, took their cars there since the business was founded in the early 1960s. One valuable advantage of such a relationship is continuity - CARS maintains detailed records about the service status of my cars that inform their recommendations. Although a spent battery prompted this visit, my 11-year-old minivan was due for comprehensive fluid changing that's essential for protecting metal parts from excessive wear and failure. Both my older cars have been kept in excellent operational condition because of appropriate preventative measures. I also appreciate the customer reps' clear communication about proposed work, and the fair pricing.