4 stars SUSAN I Verified customer

My AC was working at less than optimal cooling, which I discovered on a trip. The small town where I was visiting family did not work on hybrids so I called CARS and got an appointment to bring car in when I returned. When I signed in on Monday morning, I was given an estimate of approximately $65.00 and was told i would be called when they found out what was going on. Around 4:30 pm, I called to inquire and was told they thought it might be a leak and car would be ready by 5:00 so I headed over. I was very surprised to find out charge was $204.00 for the work, since I had received no call to say what was going to be done. This is very unusual in my experience with this company; a month earlier when I had my car in for a thorough check over, I was called with the estimates for proposed work and I okayed it and when I picked it up, charge was exactly what I'd been quoted verbally. I, of course, expect to pay for work done but it would be nice to have some forewarning about costs.

5 stars RAY* M Verified customer

Above expectations. Professional services completed timely.

4 stars SALLY & TRACY F Verified customer

Prompt

5 stars WILL C Verified customer

Friendly service, well performed.

5 stars SUSAN* G Verified customer

My recent experience with CARS was excellent. I went in for a rattle that I thought was a muffler problem and found that my entire exhaust system was rusted through. During the inspection, several other critical safety problems were uncovered. My car was promptly and expertly repaired for a very fair price. Alerting me to unknown safety problems and providing expert information about the length of time I could continue to drive the car safety helped me make smart decisions about when to schedule the work. I can now take my monthly trips to visit the grandkids with the confidence that I will not be unexpectedly stranded by the roadside and that my car provides a safe mode of transportation for all of us. Thank you.

5 stars SALLY & TRACY F Verified customer

Professional, thorough

5 stars GREG M Verified customer

Excellent service!

5 stars JOE B Verified customer

Their pre-purchase inspection provided excellent insight into the condition of the car. Allowed me to properly evaluate the car. Clear write up of issues found and very thorough.

5 stars JERRY* S Verified customer

I got in and they got me out. Work was done well. What more could you ask for?

1 stars KEVIN O Verified customer

Major brake repair, was told I would be happy with it, had to turn around immeadiately because pedal was whoshing and several second delay before a weak braking response after pushing down hard on the brake pedal. That was fixed after request.

Also had my car looked at for sluggish acceleration. The car is now worse off when trying to accelerate, particulary during a right turn. Now the issue is a dangerous one.