Staff is friendly and welcoming. I was going out of town and was seen on a Saturday even though I didn't have an appointment. I was given a very thorough exam, with test results being double checked. Dr. Sherman contacted Wills Eye Hospital for me to be sure that I would be able to get an appointment with my specialist there on the following Monday. She called me within 15 minutes of my leaving the office with the information I needed from Wills Eye. She made sure that i had the number to call to schedule an appointment Monday morning. Dr. Sherman did everything possible to help me out in the situation. I have a deep respect not only for Dr. Sherman's professional abilities, but also for the caring way she treats her patients.