I don't know much about the dental work actually done at this Coast Dental, nor will I ever find out. In June 2012 I received a $100 bill to the office. When I called to find out what it was for they said it was because of a cancelation fee, but the nice lady didn't know much about it because she doesn't normally work in this office and told me Dave, the "office manager" at this location would call me back. I never received a call back so I called him back. Dave was completely rude and had no customer service skills what-so-ever. I asked if we could work something out because it was an unexpected trouble and we called as soon as we knew we couldn't make it and he had no sympathy at all. His response to everything I had to say was "No". I totally understand that companies ask for a 24-hr cancelation, but what are you to do in an emergency situation? And $100?! We have spent thousands of dollars at one of their other locations just this year, so we thought going to one of their sister locations we would receive the same professional treatment, but this was not the case. I am so surprised that this Coast Dental is still in business with an office manager like Dave. I am sure I am not the only client that will never return to this location because of him.