Coiffurium
Salon
800 Hope Street
Providence,
RI
02906
(401) 331-1115
Mon: Closed
Tue: 10:00AM - 9:00PM
Wed: 10:00AM - 8:00PM
Thu: 11:00AM - 9:00PM
Fri: 10:00AM - 6:00PM
Sat: 8:00AM - 4:00PM
Sun: Closed
About
Tuesday 10am-9pm,
Wednesday 10am-8pm,
Thursday 11am-9pm,
Friday 10am-6pm,
Saturday 8am-4pm
Services
- Balayage
- Blow dry - styling
- Body Waxing
- Braids
- Brazilian Bikini Waxing
- Bridal Styling Services
- Color Correction
- Eyebrow Tinting
- Eyebrow Waxing
- Facial Waxing
- Facials
- Hair Color
- Hair Extensions
- Haircut - Children's Cut
- Haircut - Men's Cut
- Highlights
- Keratin Straightening Treatment
- Makeup
- Nails - Manicures
- Nails - Pedicures
- Ombre
- Skin Care
- Styling - Styles
- Styling - Updos
- Waxing
Languages
- English
Payments
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Melissa Moore
Certifications & Memberships
3 stars Anonymous Featured review
My stylist is usually great and I like this salon. But my issue is mostly with the front desk and scheduling process. They make and confirm appointments by email through an online system, which is fine, but when you reply through said system that you cannot keep the appointment or wish to reschedule, they later charge you HALF the cost of the appointment! Even when you have let them know in advance. The front desk person is somewhat condescending. I sometimes think I am not "enough" in some way to rate a better attitude. Last time, she didn't even ask me if I wanted to rebook after a visit. And if you are a few minutes late, for example, due to the extreme storm we just had, they are pretty judgemental. Lovely salon; should get nicer front desk help, and accept online cancellations if scheduling and booking that way or at least warn that it won't work to do so.
Thank you for taking the time to give us your feedback. Our online confirmation system has been very helpful in reminding our customers 48 hours prior to their appointments to enable them enough time to cancel 24 hours in advance. The system is also useful by keeping track of text or email confirmations that have been read, confirmed or cancelled. If we do not see that the appointment has been confirmed or cancelled, we make the effort to deliver an additional confirmation by telephone to ensure that a client is aware of their scheduled appointment. We are diligent with this effort, so that we are able to accommodate clients that have or need appointments, as well as, protecting our stylist's work schedule. We certainly understand that unforeseen things come up in life. We try to be sensitive in those situations, so that is why we do not charge a fee until there have been multiple, last minute cancellations. If we are able to fill a late cancellation, we do not charge a fee. In the case of a no-show, we are much less likely to fill a stylist?s time.
We are sorry that you feel as though the person at the front desk was judgmental when you arrived late during the storm. That is certainly never our intention. While we try to be understanding if a client is running more than 15 minutes late, we need to make sure not to inconvenience our other scheduled clients.
We are always striving to give our customers the best service possible. If you would like to speak directly to us regarding your concerns, please feel free to call us at any time. Thank you.
5 stars Amanda W Customer since 2010
Amazing as always!
5 stars Abbey C Customer since 2019
Everything about my experience was wonderful. Staff were helpful and friendly- and I absolutely LOVE my new hair style.
5 stars Anonymous Verified customer
I have been going to Coiffurium for over ten years and have always had a great experience. Patty is consistently awesome ... Read More
5 stars Virginia M Customer since 2013
My experience was very good. Had good conversation and walked out happy.
5 stars Patty L Customer since 2007
I have been going to this salon for years and have had just about every stylist for color, cut, wax, etc and all are exc ... Read More
4 stars Anonymous Verified customer
Aroyana did just what I wanted and did everything she could to make me happy, thankyou
5 stars Anonymous Verified customer
Great haircut and they make sure that you leave happy!
5 stars Kirstin L Customer since 2011
Always the best. Kelly Ann is my favorite hairstylist of all time.
3 stars Anonymous Verified customer
Felt my haircut was not what I asked for and was a bdisappointed . Hair dresser was super nice and customer service was ... Read More
5 stars Vanessa F Customer since 2016
Thanks for the excellent haircut. Haven't stopped recieving compliments all day. Great experience, friendly staff. Thank ... Read More
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