Earlier this year I was a little discouraged with CPAH, since I was told it would take 3 months to schedule an initial appointment with a recent rescue dog. However in desperation the other day I had the fortuitous experience of getting Mary Ella on the phone. This same dog had been attacked by another dog earlier in the week and there was follow up work to be done. Rocky Gorge, the vet practice I had established her with, wasn't able to see her and told me I would have two wait for 4 + hours to see an emergency vet. I had already spent 6 hours at an emergency vet the night the event occurred, so this was not going to work. I did not want to put our dog, nor myself through this. Mary Ella did everything she could to accommodate several requests I had and she was patient, communicative, and kind throughout. I know y'all are busy and minus veterinarians, but you have been "our" vet for a long long time and I was relieved to get back where our dogs belong. (The only reason I am giving an "8" rating is due to the overly busy situation you all are in AND the facility could benefit from an up-do. :) All employees are top-notch.