We are new puppy owners with a ton of questions. We brought our 12 week old corgi in for his first check up. My first impression was that the facility is lovely and very clean and calm (sometimes vet clinics can feel chaotic). The staff who checked us in were super nice and friendly. The vet tech did a great job of making Charlie (and us) feel welcome and comfortable. She answered all of our questions in a patient and thorough manner. The vet was kind, very knowledgeable and, again, very thorough in his exam of Charlie and in answering all our "new parent" questions. At the end they gave us a print out of everything they did and highlighted key points. Wow!!! I wish my children's doctor did that!!! ( I used to bring a pad and pencil to write down his instructions so I wouldn't forget). The entire staff love animals and it shows in the way they took care of Charlie!!! Very impressed and grateful.