The office was nice, the staff very professional and service-oriented, Dr. Lurcott is great and the implant procedure went very well.
The reason for my below average rating is due to poor service relating to their billing/payment policy. I was required to pay for the estimated costs after insurance up front - didn't seem to be much room for anything else besides full payment in the treatment plan and from m the staff when i arrived on the date of my procedure. I had planned/budgeted for that so no surprises there.
However, after insurance paid their allowed amount, I had overpaid my portion (and thus had a credit balance of almost $1,000.).
After inquiring (I had to call them and ask, they did not reach out to me) I was informed that they would issue a check to me for the overpayment, but that "process" could take up to 90 days! (Yes, that was outlined in the fine print of the treatment plan but seems like a complete double-standard to me! You have to pay in advance BUT if you overpay, we can take up to 90 days to issue your refund check.).
After pushing and demanding the refund be expedited I was told on a few occasions that they would do so and that "the check is in the mail!" 3 1/2 weeks later I finally received the check!
Although most parts of my experience were VERY positive, their customer UNfriendly payment/billing/refund processes will make me think twice if I need their services in the future.
Very professional. The doctor explained the procedure very well so I didn't have any questions and felt at ease. The procedure went smoothly. Post procedure care was great. The doctor (Hale) and staff were all great. I'd recommend them to any family or friend!
The experience of wisdom teeth removal for my son was very pleasant. The procedure was quick and Dr. Hale was great! He called to follow up on the evening of the procedure. I thought that was very nice. Thank you!