Loren was amazing, the care and detail she took in doing my nails was awesome. I've never had them done so good. Cassey did a great job on my color and highlights but the person that cut my hair seemed very nervous or preoccupied. Nothing at her station worked, the fuse kept being blown and I wish she had cut my hair more to my specific wishes. Overall, I had a good experience but very very pricey! They really should go over pricing before hand.