Recently was bluntly refused to be seen upon arriving for scheduled cleaning appt as my insurance had changed. Thought I had found my new dental home in Lafayette, but I couldn't have been more wrong. Since I had been an established patient having had several previous appts, I sadly felt just brushed aside when refused to be seen for an 8:00 a.m. appt I showed up for. No alternative suggestions were offered, dentist did not appear to talk to me at all.
A kind way to handle the situation would be for much better customer service!