always helpful and kind, never rushed, staff takes as much, if not better care than a human would receive at their Dr's appt. always willing to stay late, give a quick apt, animals are lucky to have this clinic in Marlborough.
I've had some bad experiences with Dental groups in the past where I felt judged and looked down on and was cared for by dentists and hygienists who made me feel ashamed. So when I recently moved and needed to fine a new practice, I looked at websites and reviews before choosing to make an appointment with New England Dental Group. The website and reviews drew me in and when I called to make my appointment reception was super helpful and so friendly. The day of my appointment I felt welcome as soon as I opened the door. I was warmly greeted by the receptionist and welcomed to the practice. My hygienist,Caitlin must have been able to tell I was nervous and she put me completely at ease. I felt more comfortable than I ever have in a dentist chair. She answered all my questions and explained everything really well, without ever coming off as judgmental or rude. She gentle, patient, and knowledgeable and when I left I actually felt good about the care plan we set up instead of being discouraged and frustrated. Hands down the BEST dental experience I've ever had and I will absolutely be recommending New England Dental Group to anyone I know in the area looking for a dentist!
Friendly, fast and efficient. Explains all that is going to be done to me before and I like seeing the before and after photos. No one loves going to the dentist, but when you have to go; Moeckel and Wagner make the experience as comfortable as it can be.