I understand vacations and family time...somehow my service got lost...maybe in the ocean... I am willing to admit i am not very computer literate although after purchasing a complete new set up (computer and printer) and having it installed I still had the same problem. Power surges high or low are not always the issue. I was told my Brother printer could not be set up wirelessly nor could my MacBook Pro. Then the printer mysteriously needed to be returned against my wishes. I was told to go to Wal Mart and buy a wireless air card. I did so, installed it. Uninstalled and reinstalled the printer "Wirelessly" myself and guess what!! it didn't need returned at all!
This was all after another almost $700.00 worth of boxes and cables as I took them off and put the old ones back on and it all purrs like a kitten. I sure don't appreciate being taken advantage of just because I'm not as computer literate as the technician.