First the receptionist assured me over the phone that they took my vision insurance from UHC AARP MANAGED MEDICARE POLICY. Second, when I arrived for my appt she said she didn't need my insurance card when I offered it. As it turned out, she confused me with another patient with the same name and I suppose used the other patient's file information. When the doctor found out he had to stop the exam and go to her for more information. Then he continued the exam. I had told both of them I wanted only the services my policy provided--REFRACTION EXAM--PERSCRIPTION FOR NEW LENSES--LENS AND FRAMES WHICH COSTS ME NOTHING ACCORDING TO THE POLICY. When we started to leave she demanded a $40 co-pay for the refraction. I told her my policy did not have a co-pay but she insisted it did. My husband, who does not like confrontation pulled out a credit card and paid it, saying perhaps the policy had changed its terms. The doctor also insisted I have an other exam to determine macular degeneration. I wondered if he did so so he could bill my insurance for a medical exam but didn't mention it b/c there was already too much confusion. Last but not least--I did NOT get a prescription for new glasses lens--EVEN THOUGH WE HAD PAID THE $40.00 for the phony refraction charge. Recommend this doctor???? Not a chance.