I have used and recommended Cool R Us since they installed our home air several years ago. I know of no less than 10 other units / customers in which they installed Units based upon my recommendation. The owner Lek stands behind their workmanship as well as the product they carry.
The technician (Aldi) was AWESOME! He was very honest, highly professional, and efficiently completed the work. He was able to quickly diagnose the problem with the air conditioning/heating unit at our rental property and made the repairs. The unit is 13 years old, so it will most likely need to be replaced in the near future. Due to this experience, we're definitely going to purchase the new unit through Cool R Us, Inc.
I was pleasantly surprised at how quickly I was able to get an appt for my AC Servicing. At first I was a little confused at the tech's explanation of the problem but eventually I understood and felt I had quality service.
Aldi was friendly, professional and fastidious. It didn't take him long to check inside unit and outside condenser to ensure that I won't have issues in the coming hot months. I love COOL R US! Have been a customer for several years.
I have lived in the Jacksonville area for 4 years and Cool R Is is the only company I have used and is the only company I will ever use. They are honest and willing to make every effort to come to the house even on short notice.
I was satisfied with the service that was provided. Both technicians were polite and courteous. My only complaint is that the second technician who installed the defrost board was at my house less than 30 min. and the actual work took about 10 min. I was charged $125.00 which I guess is 1 hour labor and probably your minimum. But under the circumstances that I paid $79.50 the day before foe a service charge I think that another $79.50 service charge would have been more appropriate. It took him 10 min.to replace the board.
These guys are the best from LEK convincing me to go from 2 units to one to his air-condition guys coming in and installing as soon as the system started I could feel the difference from old air-condition. Made me feel I did a great job in selecting them, it was not a mistake and you will not go wrong.