97.9% would refer friends and family to us

5 stars Customer since 2017

You guys responded with no delay and did a good job on my AC in no time.

5 stars Customer since 2015

Excellent, excellent, excellent.

5 stars Customer since 2016

It is always a pleasure working with your professional technicians.

Nanette Flood

5 stars Customer since 2018

Very knowledgeable technician, did the job scheduled, made recommendations and provided money and energy saving tips. I am a new customer, so far so good.

5 stars Customer since 2018

I am so thankful that I found Cool R Us, most especially the owner Lek. He has gone so far and above what I expected from a company. I am amazed that when we told him that we had to delay for a week or so due to circumstances beyond our control, he stepped in and took action on our part. Lek knew that our AC unit had blown out and was inoperable. He sent a portable AC unit to our house to keep us comfortable while we are waiting. I am totally blown away by the level of his competence as well as his kindness to my family. I will recommend him and his company to anyone who is considering getting either a repair of their system or the replacement to a new one. Lek and his business practices have renewed my faith in business people in the Jacksonville area. My wife and I have had some terrible experiences lately with businesses in Jacksonville. Lek is a wonderful person to do business with.

5 stars Verified customer

Very quick and professional

5 stars Customer since 2018

Worked with me to get a new ac put in. Couldn't of asked 4 a better company

5 stars Customer since 2017

Wonderful experience with Lek, the owner, and his people. Great customer service, highly competitive price, and friendly and capable personnel who worked very hard and provided an excellent installation. They took great care and attention to make sure everything was done right from start to finish. For example, they made sure to confirm with me that the location of the new concrete condensor pad was just where I wanted it outside, that it was just the right height and level. They always took their shoes off before coming into the house and went to great lengths to make sure everything stayed neat and clean. Base contract was to install a new compressor and air handler, BUT, without any extra charge, they installed new and larger return air ductwork, new header collector box in the attic above the air handler and rerouted the attic ducts, new copper refriderant lines (25' long each), new condensate drain line (also 25' +) and new, color-screen, programmable Nexia/Trane. thermostat. The guys worked non-stop from early morning to late afternoon and Lek, the owner, personally came by TWICE to make sure everything was being done right and that I was satisfied with the work. He also took time to patiently show me the operation of the programmable thermostat and double check that I was satisfied with the work. I would recommmend Cool R Us to anyone and will recommend them to all my friends.

4 stars Customer since 2015

The product and instillation team were professional and courteous. They were timely, and showed attention to detail on all aspects of the job big and small. Excellent rating was withheld only due to an attempt to up sell me on a unit's efficiency capacity, by falsely explaining it was going to help improve how the air would feel in my room. I expect to be given options, and expect a push for more expensive options as a part of doing business. False claims to increase the cost of my unit by a couple thousand dollars however crosses a line. I still give a 4 star rating because this behavior is the norm in the industry not the exception. Do your research!

5 stars Customer since 2018

A great experience!. Professional all the way. I can’t say enough about the quality of service!

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