As someone who is in the air conditioning design business, I really appreciated their professionalism and knowledge. They showed up on time, no long waits for repair or installation appointments. They had everything available and were able to give us good, very efficient equipment, at a very reasonable price, quickly after our system completely quit. They were courteous, they had everything they needed on the truck, they cleaned up after themselves and provided a nice, complete installation in one trip. No separate travel time charges, and the service visit was rolled into the replacement cost.