I have mixed emotions regarding this rating, as I love Dr. Art and how professional and knowledgeable he is. This review is solely for the massage I received after my adjustment. Peggy was late bringing me in and was holding her cellphone when greeting me. She left me alone in the room with her purse and all of her belongings and throughout the massage she took breaks to take a drink (I guess that's her choice to drink while handling naked strangers, but I found it unsanitary). I would be able to excuse a lot of the unprofessionalism, except I am physically in pain and bruised from this massage 2 days later! I have scratches down my back, finger-sized bruises on my hip, muscle spasms, and I'm unable to move my neck without pain. The amount of force she used on me was very excessive. I squealed in pain on more than one occasion. I left the massage and cried from the pain hours later, and I love deep tissue massages! Again, I hate to rate the whole experience as poor because Dr Art is amazing and I will continue to see him for any chiropractic needs. But I may never get another massage again, from anywhere, based off this experience.
We are so very sorry to learn of your experience. We definitely wish that we had had the opportunity to discuss this with you further and try to remedy some of the dissatisfaction you faced. We do want to thank you for letting us know of this event and want to assure you that these issues will be addressed with the therapist; she will be directed on professionalism and proper protocols. Please know this is not the standard that we aspire to achieve and we are heartily sorry that it was your experience.