I was very pleased with the way the staff, and the doctor treated me. I felt very comfortable and my wait wasn't very long The doctor checked out my foot, explained to me what was going on, recommended vitamin B, and she answered all my questions and addressed my concerns. She even gave me some exercises to do at home and a list of sneakers she feel would be best for my feet, while working out.. The thing that bothered me the most was; the doctor mentioned she had available some orthotic support to relieve my heal and arch pain.( POWERSTEP is what it's called). I was super excited that she offered this to me, and I didn't need a prescription or anything. She walked out of the exam room, and came back with the Powerstep, the sneaker list, and the different exercises I can do. She told me the Powerstep was the BEST thing, and that she recommends it to all her patients with the problem like mine . We shook hands told her it was nice meeting her, and we walked to the front desk. Since I didn't have to set up an appointment, I said goodbye and was about to walk out, when the young lady at the front desk( I believe her name was MITCHELLE) said to me " You have to pay for the Powerstep, it is not free". I was a little shocked and embarrassed. I went on to ask her how much did they cost, and she told $40.00. I was too embarrassed to say I didn't have that much money to spend, but I paid for the Powerstep. I feel the doctor should have mentioned that it was not free when she told me about it in the examination room. I was very disappointment with that part of the office, and I vow the next time I go in there( or anywhere else for that matter) I will be making sure before I walk out, that I don't have to pay and be stuck and embarrass like I was. I felt that she purposely left out the fact that it was not free because she wanted to make that sale. I know seeing the doctor, the medication etc is a business like any other, but I wished she had told me that I had to pay for the Powerstep in that way I could have made plans to come back another time (when I had the funds) to purchase them... Lesson learned. To anyone who is reading this; make sure you ask questions before you get to the front desk. You don't want to be shocked and embarrassed like I was.