I love going to Cottonwood. I've never adulted so hard in my life drinking wine while getting my hair done. Normally I get a refill, this time I was not offered one. My dear friend used to do my cut and color here, after she left I was referred to a veteran. The cut was amazing, she took some nice weight out of my hair. The color was ok, had a different technique that I had not seen before though. She teased my ends up before bleaching and it hurt like hell combing it out before the wash. The ultimate experience happens in that wash station. Normally a good scrub and head massage. They also offer an essential oil sented towel over your eyes while they give you an arm massage, heaven. However, this time she completely skipped both of those as I layed there for 5+ mins with a hair mask. I was really disappointed but didn't want to ask after I realized it was going to happen as she sat me up. I don't know who to see now...that individual is also no longer there. I'm a little discouraged to go back but in the beginning they knocked it out of the park.