I am one of those individuals who would rather do ANYTHING else other than go to the dentist. I had childhood trauma with my mother's dentist and so I stay away from a dentist unless there is a problem. Well, I had a problem...a big one - an abscess. I was in excruciating pain - I knew I had to go to the dentist. I contacted Dr. Cottrell's office and they worked me in. Tina comforted me, filled me in on everything that was going to be done, kept holding my hand and told me that I was doing great. WHAT A GIFT! Dr. Cottrell put me at ease, hugged me and told me that everything would be ok, which it was. He called me the same evening to check on me. I trusted him completely! I would recommend them to EVERYONE!!