97.6% would refer friends and family to us

5 stars Verified customer

Have used Cougar Irrigation several times to work on system they did not originally install. The planned the current systems expansion a few years ago

This visit they Doug out roots and rocks from they did a $90 service call

Worked on the back flow box removing roots and rocks that prevented the eye strainer from being cleaned when the water was turned off in our neighborhood. Calcium particles are caught by this strainer - and before we have this installed would clog up the sprinkler heads. Two visits ago they install this to prevent that from happening again. The trick about that installation, is to make sure that The boxes is dug properly in the first place to make sure it's deep enough. Then the box to be lined with small gravel to prevent routes from climbing up towards the valve that needs to be rotated in order to be emptied.

This time we dug out the box properly and Shaun demonstrated how to clean the eye valve.

5 stars Customer since 2012

excellent service, professionally done, fair price - this is how a business should be run!

5 stars Customer since 2012

I've been using Cougar Irrigation for about five years. I've always been pleased with their service.

5 stars Customer since 2017

Knowledgeable, Respectful, courageous

5 stars Verified customer

Always excellent!!

5 stars Customer since 2017

The service rep showed up on time, as promised, over-delivered on the call, fixing two other problems with my sprinkler system I hadn't even been aware of, and cleaned up such that you'd never have known he was there. The only complaint I have is that I had to wait almost 2 weeks when scheduling the service visit, but that's the cost of working with a successful company.

5 stars Customer since 2014

Reese was terrific. Got our repairs done in an efficient and customer-service oriented mode.

1 stars Customer since 2012

While I was very satisfied with previous service by Cougar Irrigation, this time we were very disappointed.

I had a wet spot (a permanent puddle) in my yard. A plumber informed me it was likely a leak in the sprinkler system, so I called Cougar. The tech (Reese) showed up on time and I showed him where the problem was and then I had to leave. He told my wife that he "probed" but found nothing and maybe it was the water line. $90 paid. I called the plumber back and he dug where the puddle was and 1.5 feet below ground found the sprinkler line that had come unglued. He replaced the bad part and connection and filled in the hole, but at a full plumber rate of over $500. The leak is fixed but I feel that the Cougar visit was a waste of time and money, and I should not have paid a plumber to come and fix a sprinkler line.

5 stars Customer since 2017

Excellent service. Matt returns calls quickly and came out the next day (this was not an emergency). He is very knowledgeable about all things related to irrigation and more. And the charges for service were very reasonable.

5 stars Customer since 2017

Excellent service. On time and reasonably priced. Friendly technician.

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