I was a new customer and was received most warmly by the whole staff. I have two cats, and the youngest cat was so upset she had an accident in her carrier on the way to the office. They immediately took her ( before our scheduled appointment time) and cleaned her up and cleanout her carrier before returning her to me. I so appreciate their attention to this situation.The doctor listened to our concerned and was most professional. Over All I was very pleased with our visit. Thank you Country Oaks!