I like Dr. Baird very much. She is competent and direct and she is good with my dogs. She gets down on their level. All vet techs are friendly and kind to the dogs. One of my dogs, who is not at all good with strangers has one tech she likes a lot. Whenever this dog had an apt. with the vet they make sure she has the right tech. I didn't have to ask for this. The staff took it upon themselves to work this out.