99.6% would refer friends and family to us

5 stars Customer since 2004

Always a Marvelous enlightening experience! All of the people have smiles and brighten your day you really feel like a beauty leaving Coupe Time I. Rory and Keith the owners have done a marvelous job I've been coming there for years even long distance from Arizona! Only place to get a great haircut by an facial products and services from Sandra and the front desk is wonderful too.

Best wishes for continued success thank you

5 stars Customer since 2009

Mikael is brilliant. My hair looks and feels healthy and modern. I can’t praise her enough.

4 stars Verified customer

This more a comment on the new color line -- which seems to have a steep learning curve, and is more complicated than the old one.

I get a lot of shade variation from visit to visit, and my formula is still up in the air. For example, at one visit the shade will be right, but at the next visit it will be a shade lighter, although supposedly the exact same formula was used!!? What's up with that?

If the new color line is too complicated for busy stylists to record down, or if they need better access to computers in which to record formulas, or if they need more basic training in the new line, please address it. I have had numerous "oops" experiences since it was introduced.

5 stars Verified customer

Fantastic as always! Odie is the best. Her baliage really makes color last a long longer. Nonstop compliments since she did my hair. I even got carded. Woo-hoo!

4 stars Verified customer

I had a great first experience at Coupeville Rokei. My color tured out amazing! The environment was fun and heard genuine conversations among clients and staff. As a new customer I expected to get a cut with my color but did not - so assuming one has to specify that. However, the price was great and the outcome even better. I will be back!

5 stars Customer since 2004

My visit with Sandra was a wonderful treat as usual. Love our conversations; she's a store of information. It's usually a learning experience and I always leave feeling better. I look forward to next time.

Thank you Sandra.

5 stars Verified customer

Great!! Fran did a wonderful job on my color, and got a terrific haircut by Kenny. The staff, as always, was really friendly and helpful.

5 stars Customer since 2018

Madeline is great. She listened to what I liked and wanted, and gave me an awesome hair cut. I love it!

5 stars Verified customer

Responsive to squeeze me into tight schedule of my favorite stylist as soon as there was a cancellation. Tip to other customers: Always accept offer to be placed on wait list with day in case of cancellation.

Drink refreshment (coffee - fresh perked, teas), constant attention to cleanliness of area.

Magazines (prefer People, Bon Appetit, Saveur)

Professional and courteous of all members of the team interacting with customers.

Looking forward to a possible location (with my favorite stylist) where traffic is less congested, parking is car friendly and at affordable, sensible rate, secure and safe location that is easily and safely accessible by Metro (Eastside)

5 stars Customer since 2004

Great experience as usual. I came in for a bang/neck trim.

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