It's a warm caring place for beloved cats and their followers. Dr. Wallace is so informative and helpful and obviously loves her cat, and ours. I always learn a lot. Katie the tech is very competent. Our one-year old kitty hollered the whole way over, but then was quite calm and didn't mind getting her temp checked or a rabies shot etc. We're so grateful to have Dr. Wallace, who was so compassionate when our previous rescue, bid her farewell.