Reviews

Crabtree Automotive Inc

5 stars Customer since 2013

As always the crew at Crabtree Auto. has taken very good care of my vehicle and me. Thanks!

5 stars Customer since 2004

Getting car washed and vacuumed was a nice touch and surprise. Thank You.

Crabtree Automotive Inc replied:

You are very welcome!

5 stars Customer since 2004

As always I received top of the line service. It is nice to have your vehicle serviced by a trustworthy crew.

Crabtree Automotive Inc replied:

Thank you Jon! We greatly appreciate you taking the time to give us your review.

5 stars Verified customer

Wonderful service that went above and beyond! Thank you Justin!

Crabtree Automotive Inc replied:

Thank you so much for taking the time to give us your review! We are so happy to hear you were happy with the service you received by Justin. I guess we will keep him another day. :)

2 stars Verified customer

Was not told they would be closed the day before a holiday. Was told it was a transmission problem, but that they only replace and not rebuild. Their quotes to replace were way overpriced and they did not refer me to a transmission shop. Aamco in Salem quoted me about half of what Crabtree did, and they offered to rebuild it if that's the route I want to go. Have had great experiences with Crabtree before but not this time.

Crabtree Automotive Inc replied:

Thank you for your recent review. We do apologize if it was not communicated that we would be closed Monday July 3rd to allow our employees to spend more time with their families over the holiday weekend. We sincerely apologize for any inconvenience this caused you and you family.

While we wish we could have helped you further with your transmission concern, as it was stated to you over the phone we have not been able to find a reputable transmission rebuilder that is as reliable or carries a better warranty than what we can offer through a professionally rebuilt or ?reman? transmission. We have also found that many problems can arise after a rebuilt transmission is installed that can lead to costly down times for our customers vehicle. I do hope we can help you out in the future for all of your automotive needs and look forward to the chance to help serve you again.

1 stars Customer since 2009

Excellent service done by professionals...friendly staff...shuttle service - what's not to like??

Crabtree Automotive Inc replied:

Thank you Doug!! We love being able to keep your life in motion!

5 stars Customer since 2016

Brought my daughter's Prius in for an oil change and experienced the typically pain-free process that I have come to expect from Crabtree. I can't think of taking my vehicles anywhere else!

Crabtree Automotive Inc replied:

Thank you so much Tim!! We love hearing back from our happy customers.

5 stars Verified customer

We have been going to Crabtree for years. They are trust worthy and do good work.

Crabtree Automotive Inc replied:

Thank you for the kind words.

5 stars Verified customer

Very pleased, and you washed the vehicle too! :)

Crabtree Automotive Inc replied:

We are so happy you left pleased!

5 stars Customer since 2016

As always my experience at Crabtree Automotive was excellent!!

Crabtree Automotive Inc replied:

Thank you Ann. Always a pleasure to serve you.