Reviews
Crabtree Automotive Inc
5 stars KARIE C Customer since 2017
First time here and I will be coming back. So professional and nice. Definitely not like any other place I've been to. Thank you!
Crabtree Automotive Inc replied:
Awesome!! We are so happy to hear this Karie. Thanks for taking the time to give us your review.
5 stars CAROLYN N Customer since 2017
Very impressed with efficiency as well as professional knowledge/attitude with friendliness. Already rescheduled my next appointment!
Crabtree Automotive Inc replied:
Yeah! Thank you for giving us a try Carolyn. We cannot wait to see you again.
5 stars DAVID J Customer since 2009
Justin was prompt to update me as to what was needed to be done so that I could be part of the decision process. No pressure, just information for me to decide.
Crabtree Automotive Inc replied:
David, I am so happy to hear that Justin was able to give you all the information you needed so you could make the decision best for you and your vehicle.
4 stars TREVOR B Customer since 2017
The wait was longer than I was anticipating but, the guys up front were polite and knowledgeable.
Crabtree Automotive Inc replied:
Trevor, I apologize that you waited longer than expected. We will try better next time to meet and even exceed your expectations. Thank you for giving us a try.
5 stars HALEY S Customer since 2017
Everyone was very nice and very friendly and I will definitely be going back!
Crabtree Automotive Inc replied:
I am so happy to hear that Haley!
5 stars PHIL Y Customer since 2013
As always the crew at Crabtree Auto. has taken very good care of my vehicle and me. Thanks!
Crabtree Automotive Inc replied:
Thank you Phil for taking the time to give us your review!
5 stars DEANNA B Customer since 2004
Getting car washed and vacuumed was a nice touch and surprise. Thank You.
Crabtree Automotive Inc replied:
You are very welcome!
5 stars JON W Customer since 2004
As always I received top of the line service. It is nice to have your vehicle serviced by a trustworthy crew.
Crabtree Automotive Inc replied:
Thank you Jon! We greatly appreciate you taking the time to give us your review.
5 stars Anonymous Verified customer
Wonderful service that went above and beyond! Thank you Justin!
Crabtree Automotive Inc replied:
Thank you so much for taking the time to give us your review! We are so happy to hear you were happy with the service you received by Justin. I guess we will keep him another day. :)
2 stars Anonymous Verified customer
Was not told they would be closed the day before a holiday. Was told it was a transmission problem, but that they only replace and not rebuild. Their quotes to replace were way overpriced and they did not refer me to a transmission shop. Aamco in Salem quoted me about half of what Crabtree did, and they offered to rebuild it if that's the route I want to go. Have had great experiences with Crabtree before but not this time.
Crabtree Automotive Inc replied:
Thank you for your recent review. We do apologize if it was not communicated that we would be closed Monday July 3rd to allow our employees to spend more time with their families over the holiday weekend. We sincerely apologize for any inconvenience this caused you and you family.
While we wish we could have helped you further with your transmission concern, as it was stated to you over the phone we have not been able to find a reputable transmission rebuilder that is as reliable or carries a better warranty than what we can offer through a professionally rebuilt or ?reman? transmission. We have also found that many problems can arise after a rebuilt transmission is installed that can lead to costly down times for our customers vehicle. I do hope we can help you out in the future for all of your automotive needs and look forward to the chance to help serve you again.