87.5% would refer friends and family to us

1 stars Customer since 2012

Just my personal experience, it seems like the service hasn't been as good since the move to Boonville, IN. Last year I was called and told my return was completed, but it was months before I got my return, when I called I was told each time my return was waiting to be reviewed. I had issues with payment, confusion on what I owed, then my check got misplaced (check was recorded received with check number), couple calls and was told they would get back to me but didn't happen, finally after several e-mails sent another check. I am really disappointed in the rate the fees keep going up, $300, $350, and $415 this year.

5 stars Customer since 2014

I received an immediate response and am currently packaging the documents for your review also I am totally impressed with your company and it's contact management system. I look forward to doing business with you now and in the future.

5 stars Customer since 2012

Response was quick and helpful.

5 stars Customer since 2013

The team at Craft Financial solutions is laid back, easy to talk with, yet very professional, and top notch. They know business, not just tax. They understand their client’s business environment, and ensure their team members are well versed on applicable law and business environment effecting their clients.

5 stars Customer since 2013

We are very glad that we chose to be serviced by your company. We have always been treated fairly and with immediate attention therefore, we are completely satisfied with the service Joe and his staff continues to provide us after more than 5 years.

5 stars Customer since 2012

I am a big fan of Craft Financial Solutions. I have been with them several years now. In my most recent tax period we needed to make some adjustments to the return and they were most professional and quick in the response. I highly recommend Craft Financial Solutions.

4 stars Verified customer

Very good and easy.

4 stars Customer since 2012

I love their patience with you and speed in responding to your request, also how they (clearly) effectively answer your questions.

4 stars Customer since 2012

I graded on a tough scale here. I think the nuance that our individual businesses can and do fit within the confines of a simple and straightforward system. As always in business you must have the plan and pay attention to the execution of that plan, but having good people like Joe and his team around you makes the going easier. I would recommend them in a heartbeat.

5 stars Customer since 2013

Appreciate your expertise, professionalism, honesty and courtsey.