I had scheduled a well care appointment for our almost 17yr old cat. That morning I called to let them know that the appointment had changed because there were major concerns that had come up in the past few days and I was told not to worry about anything just bring him in as scheduled. I had this appointment with a Veterinarian I had not heard of and had some concerns seeing her instead of his regular Dr. who was unavailable that day. It didn't take long to realize that we were in good hands. Dr Tomcheck was kind, gentle, thorough, knowledgeable, etc. She spent alot of time with us. We were given some bad news and many options.We took our little one home that day with hope but knowing the reality of things. Over night and into the morning things just went downhill from there. I made several calls to the office with questions that day and all were answered right away. The last call was an SOS call. We were told to bring him right away. We knew that this was probably the end for him. Dr Tomcheck was soft and kind with her words. She kept things real and honest though. That mix of professionalism and compassion got us through it all. Everyone did their best for us in our situation. We have always received great care at Crawford but this time went above and beyond. If I can sit here and write this positive feed back the day after losing our precious Scooter then you know that the care we received was worth a five star rating. Mostly due to Dr Tomcheck and also I want to aknowledge Vickie (I think she said her name is) the receptionist. She couldn't have been sweeter and more helpful either.