173 N Morrison Ave.
Suite B
San Jose, CA 95126

Mon - Tue: 10:00AM - 6:00PM

Wed - Thu: 11:00AM - 7:00PM

Fri: 9:00AM - 5:00PM

Sat: By appointment only

Sun: Closed

97.8% would refer friends and family to us

5 stars Verified customer

I have been seen at this office for the past 3 years, and each time I have had a great experience. Dr. Pham is extremely personable and I enjoy my visits. Many optometrists are rather perfunctory about the examination but I did not feel at all like she was in a rush or that she was bored. Dr. Pham expressed genuine interest in me and asked questions about my work and my family, and was overall a very pleasant person to work with.

The office staff is similarly very courteous and engaging. I didn't have time to shop for frames after my exam, but when I came back in the next day the receptionist immediately recognized me and greeted me by name when I walked in. The optician that I worked with was gracious about working within my stated budget and did not try to upsell me, which was appreciated. I paid a very fair price for my glasses and am very satisfied with my experience..

5 stars Verified customer

I felt welcome and comfortable. Dr Pham listened to all of my concerns and questions and answered them fully. I never felt as if she was in a rush! Her staff is LOVELY! Everyone was friendly and helpful but never pushy. I will recommend Dr Pham to everybody!

5 stars Verified customer

excellent.

1 stars Verified customer

We had a very unpleasant experience with one of the staff members (specifically Christina S.) when we visited for an eye appointment on 9th Aug 2018. My wife had called in about 2 weeks earlier and spoke to a lady at Crest Opto to re-schedule an eye checkup appointment for herself and mine for this date.

When we showed up for our appointment, Christina S. tells me that I tells me that I was not on the list for an appointment then and it was only setup for my wife. I was totally ok that I was not listed for an appointment on the system as I do understand that it could be a miscommunication on either side that probably caused a confusion and I was totally ok to revisit another time. However, Christina S. spoke to me in an extremely unprofessional and unwelcoming manner and her tone was just rude as if I was an intruder there and had to leave the place ASAP.

There is a certain way that one talks to customers/patients and Christina S. definitely doesn't understand customer service 101. She never sounded as if she was trying to even help out for setting up another appointment for me to the least. A few moments later, when another rep came in to talk to me and my wife (trying to help), Christina S. even passed on a smirk (sarcastically trying to smile) to us. Like Really?

I have been a long term patient with Crest for years together now and have been helped with a lot of older staff that have been extremely welcoming and kind. But Christina S. just doesn't seem to fit around on the front desk when she cannot really watch that tone she talks to people in. This experience just made us want to get out of there that very moment and never come back again.

Over to add on top of this, on 9th August, we waited for almost 45 mins just to get the prescription for my wife's medicine and the staff told us very confidently that the prescription would be emailed to us (we even confirmed if she was sure and she said she was) and that we could leave then (Note: after 45 mins of waiting) and next day we receive a call saying that we need to come and personally pick up the prescription and there is no way it could be mailed or emailed to us. This clearly shows that the staff is not trained to provide even a decent satisfactory experience to its patients. Does the staff feel patients would have the time to show up at your optometry every day? I believe a little understanding on the patients time needs to be valued here.

Writing here as we feel we are socially burdened to inform others of our experience as well. We have had a good past experience with Pham as our eye doctor.

5 stars Verified customer

Dr. Pham listened carefully to my concerns and conducted a thorough eye exam. She even "built" glasses for my prescription so I could try it out and ensure it was correct. Her whole staff is just as attentive, explaining what they are doing and double-checking each measurement to ensure my vision is the best it can be. Looking forward to getting my new glasses shortly!

5 stars Verified customer

I've been going to Crest Optometry for several years. Every visit has been informative, friendly, and professional.

5 stars Verified customer

This Optometry has been VERY GOOD to me. Dr. Pham would always give her best options on your treatment and the lenses you could have.I've been going to this clinic for years already. Keep up the good work. Definitely, would recommend this clinic!!!

4 stars Verified customer

The place is very nice and clean. Everyone was so friendly and thorough, especially Dr. Pham and explaining the procedures and purpose for them well. Glasses are a bit on the expensive side (even with my vision insurance covering) and there isn't much selection. They offer rebates for certain items such as contact lenses.

I did feel a little rushed and a lot of the stuff was repetitive for me (I've had glasses for over 25 years). But the staff made sure I was comfortable.

4 stars Verified customer

Crest Optometry (CO) was very thorough. Which was great.

5 stars Verified customer

Great customer service, fast and efficient!!!

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