Reviews

Croce's Transmission Specialists

1 stars Customer since 2014

Not satisfied. Welcome new customer.” Transmission replaced $2600 only 9000 miles ago. Brought in for “slipping.” Owner call explain not fully clear to SENIOR CITIZEN. Asked why no written quote as web site indicates. Said he’d send one. Repair bill indicates “shift cable not properly lined up “....could this have been from earlier job? P. S of Bill included “Auto Trans Maintenance Srvc.” Not requested (same as 9000 mi ago) PADDING. “Jury is out “ with me and Croce. CAUTION SENIORS. ? “Demand force policies”/ NO EXPLANATION

Croce's Transmission Specialists replied:

Ed, We are sorry you feel this way. We understand auto repair can be overwhelming. You were welcomed as a new customer from our marketing system when a new email is added. The vehicle was brought in to check shifting. There are many wearable external parts that can effect the transmission. In this case it was the shifter cable that is moved everytime the vehicle is put into gear. Overtime this part is known to wear and become out of place. We would be happy to explain where that is located in relation to your transmission. When the transmission was rebuilt 4 years ago there would have been shifting concerns right away if cable wasn't in properly. Please contact us directly and we would be happy to further explain. Also stated on your invoice was the "customer decline written estimate". We have many ways of sending a written estimates. Your authorization for both the repair and transmission service with the estimate is stated clearly on invoice. Transmission fluid should be changed especially after 1 year of being rebuilt . It is great preventive maintenance that keeps your vehicle lasting for years. As our records indicate this hasn't been done. Thank you for submitting this review we take all as a learning opportunity to improve. Feel free to reach out to us for any other questions. Have a great day!

5 stars Customer since 2018

excellent and very professional

Croce's Transmission Specialists replied:

Thank you Howard for taking the time to submit a review. We value your kind words. Have a great day!

5 stars Customer since 2011

I have been using Croce's Transmission Specialists for many, many years and the quality & customer service has always gone above and beyond any expectation I could have. They are so accommodating, friendly and deliver such a high quality of service. I highly recommend Croce's to anyone looking for a good and solid business. Thank you, Tony & team, for peace of mind each time I bring my car in for service.

Croce's Transmission Specialists replied:

Thank you Heidi, We value having loyal customers like yourself. Be sure to let your friends know to mention your name when they come in. You will recieve a special gift. They will recieve the same high quality service. Have a great day!

5 stars Customer since 2017

I’m very happy with everything. This is the second time for me. Came all the way from Yonkers N. Y.

Croce's Transmission Specialists replied:

Thank you Charles for taking the time to write a review. We appreciate your trust it means a lot to us. Have a great New Year!

5 stars Customer since 2017

My experience was wonderful nice to see family working together and I felt that I was treated with honesty and integrity

Croce's Transmission Specialists replied:

Thank you Denise for sharing your experience. We are very blessed to have a caring team. Have a nice Thanksgiving!

5 stars Customer since 2015

Very curteous and personable. I highly value there workmanship, 2nd to none.

Croce's Transmission Specialists replied:

Thank you Manuel. We are very grateful for having a caring team. Will share your kinds words. Have a great day!

5 stars Verified customer

Great service.

Croce's Transmission Specialists replied:

Thank you for taking the time to submit a review. We are glad to hear about your experience with us! Have a great day!

5 stars Customer since 2017

Excellent

Croce's Transmission Specialists replied:

Thank you Robert. We are glad to hear about your recent visit to us. Have a great day!

4 stars Customer since 2017

We appreciated how our problem was handled. However, the proof of how good the job was done is in how long it lasts. As the transmission was totally rebuilt.

Croce's Transmission Specialists replied:

Thank you Ed, Glad to hear about your experience. Regular preventive maintenance is a great way to get the most out of your vehicle. It's important to know that the transmission is only one essential to your vehicle. Remember to come in for the 2 week courtesy recheck. If you have any question don't hesitate to ask! Have a great day

5 stars Customer since 2012

My wife and I have been going to Croce's to have our cars maintained for over thirteen years. He was originally recommended to us by our neighbor who managed parts and service for a local car dealership. Because of Tony and his team, our cars always run smoothly. When we have needed something done to the cars, Tony shows us and explains exactly what the issue is, whether it be brake pads needing replacement, a leaking radiator or anything else and the cost. Croce's is a gem in Norwalk that my wife and I highly recommend.

Croce's Transmission Specialists replied:

Thank you Bob and Angela! We appreciate your feedback and recommendation. Our caring team makes it all possible. Educating our customers is important to us as well. We value you as a loyal customer. Have a great day!