Reviews
Croce's Transmission Specialists
5 stars Anonymous
Excellent experience
Croce's Transmission Specialists replied:
Thank you Larry for submitting the review. We appreciate your feedback. Have a great day
5 stars Anonymous
Very satisfied.
Croce's Transmission Specialists replied:
Thank you for submitting a review. We appreciate your feedback. Have a great day!
5 stars Anonymous
I have had 2 experiences with Croce's Specialists and have found both to be pleasant and fairly priced. From the lady who answers the phone to Tony who explains what needs to be done, as a woman with a vintage car, I felt I was being given honest answers and treated with courtesy. I have already told my friends and family of this fine company and will always use them for my car.
Barbara Schmerzler
Westport
Croce's Transmission Specialists replied:
Thank you Barbara! We are glad you shared your experience us and will share with our team. Have your friends and family mention your name when they come in. You'll recieve your special gift, and they will have a shop they can trust. Have a great day!
5 stars Anonymous
Good advice. No sales pitches or pushing of services or product. Fast on time service.
Croce's Transmission Specialists replied:
Thank you Steve for submitting a review. Educating our customers is important to us. Glad to hear about your experience. Have your friends and family mention your name when they come in.
5 stars Anonymous
Great service. Friendly and genuine staff. Took time to answer my questions and helped me make a smart cost saving decision. Highly recommend them.
Croce's Transmission Specialists replied:
Thank you for your kind words. We enjoy taking the time with our customers. Check out our referral page on our website for friends and family. Have a great day!
1 stars Anonymous
Not satisfied. Welcome new customer.” Transmission replaced $2600 only 9000 miles ago. Brought in for “slipping.” Owner call explain not fully clear to SENIOR CITIZEN. Asked why no written quote as web site indicates. Said he’d send one. Repair bill indicates “shift cable not properly lined up “....could this have been from earlier job? P. S of Bill included “Auto Trans Maintenance Srvc.” Not requested (same as 9000 mi ago) PADDING. “Jury is out “ with me and Croce. CAUTION SENIORS. ? “Demand force policies”/ NO EXPLANATION
Croce's Transmission Specialists replied:
Ed, We are sorry you feel this way. We understand auto repair can be overwhelming. You were welcomed as a new customer from our marketing system when a new email is added. The vehicle was brought in to check shifting. There are many wearable external parts that can effect the transmission. In this case it was the shifter cable that is moved everytime the vehicle is put into gear. Overtime this part is known to wear and become out of place. We would be happy to explain where that is located in relation to your transmission. When the transmission was rebuilt 4 years ago there would have been shifting concerns right away if cable wasn't in properly. Please contact us directly and we would be happy to further explain. Also stated on your invoice was the "customer decline written estimate". We have many ways of sending a written estimates. Your authorization for both the repair and transmission service with the estimate is stated clearly on invoice. Transmission fluid should be changed especially after 1 year of being rebuilt . It is great preventive maintenance that keeps your vehicle lasting for years. As our records indicate this hasn't been done. Thank you for submitting this review we take all as a learning opportunity to improve. Feel free to reach out to us for any other questions. Have a great day!
5 stars Anonymous
excellent and very professional
Croce's Transmission Specialists replied:
Thank you Howard for taking the time to submit a review. We value your kind words. Have a great day!
5 stars Anonymous
I have been using Croce's Transmission Specialists for many, many years and the quality & customer service has always gone above and beyond any expectation I could have. They are so accommodating, friendly and deliver such a high quality of service. I highly recommend Croce's to anyone looking for a good and solid business. Thank you, Tony & team, for peace of mind each time I bring my car in for service.
Croce's Transmission Specialists replied:
Thank you Heidi, We value having loyal customers like yourself. Be sure to let your friends know to mention your name when they come in. You will recieve a special gift. They will recieve the same high quality service. Have a great day!
5 stars Anonymous
I’m very happy with everything. This is the second time for me. Came all the way from Yonkers N. Y.
Croce's Transmission Specialists replied:
Thank you Charles for taking the time to write a review. We appreciate your trust it means a lot to us. Have a great New Year!
5 stars Anonymous
My experience was wonderful nice to see family working together and I felt that I was treated with honesty and integrity
Croce's Transmission Specialists replied:
Thank you Denise for sharing your experience. We are very blessed to have a caring team. Have a nice Thanksgiving!