Not all that impressed with some of the office staff, but I thought Dr. Neff did a great job with my terrified doggo. She hates anything new, so seeing the vet every 6 months or so is traumatic for her. Dr. Neff got down on the floor to help her feel comfortable. He rearranged furniture for her. When my pup decided a chair was a safer place, he sprawled out on the floor and did his exam with her in a chair! I was very impressed with the level of respect I felt from him towards my dog's fears. It was very comforting for her.