The Good: The front desk staff and hygienists are incredibly warm and attentive. I was partnered with Melissa who has excellent patient service - she is so kind and friendly and just makes you feel calm and completely trust her to do her job well (which she does :). She is a great person to have in your room during any dental procedure. Overall, I would say the quality of care I received from the office is good - no pain, high quality tools/equipment, and quick service. I am still healing so can't speak to the final outcome of my procedure but my initial response was pleasant.
The Bad: Dr. Rief is not nice - she is the complete opposite of her staff. When I was asking her questions before my procedure, she kept cutting me off, raising her voice, and talked down to me - very rude!. Based on previous reviews and my observations, this interaction from her may be the norm in the office. Dr. Rief, please be a bit more compassionate and friendly and learn from your staff how to treat your patients. Patient service is just as important as quality of care as it impacts your community's perception of your office as a whole and negates any good dentistry work you complete. In fact, the main reason why I waited so long after my initial consultation to come for my procedure was solely based on Dr. Rief's attitude during that first session (rudely answering questions, cutting me off - luckily I also had Melissa that day). Eventually, it came down to my feeling that I would have high-quality care so I returned.
Would I recommend this office? I would because of the high-quality of care and the amazing staff. However, I would recommend with hesitation because of Dr. Rief's attitude and poor patient service. Hopefully, she will see these reviews and course correct because once her (poor) attitude matches her (good) work, then I would give this place a 5 star rating.