Dr. Chou is amazing, we have eye check for years with the office.
We have double coverage on vsp, doesn't have to pay copay. The check out process was taking almost 15 minutes while waiting on a receptionist who can't locate patient's account and still insist to do training on another personnel. Finally let us go after 15' we asked the other receptionist to help our receptionist again.
Suggestion, if not sure can always bill the patient. But letting patient wait that long and the patient doesn't have to pay is not ok.