The staff was able to get me in for a consult the same day. I met with Nese and I believe she is the first hair dresser I have met with to actually listen to my concerns and desires. I knew this was the case because she repeated back to me what she thought she heard me say. Once I confirmed, she laid out a plan for how we could get there. Since this was a color correction, she offered to come in on her day off so that we could get it fixed quickly.