On our 2011 Jaguar XF-Supercharged, the "Low Brake Pads" light went go on indicating time for new pads and sensors. Never had been to Custom European (Jaguar, Range Rover specialists), thought about checking them out and finally did. Dropped the car off, they offered a loaner car but we declined it as they kindly offered to drop off the wife at her work. They definitely are customer oriented, nice, hospitable, knowledgeable and friendly. What I especially liked was seeing the older Jags and Rovers (not beaters) in there which to me shows they know what they are doing with 30 years experience. The place is meticulously clean and the price for the brake service was extremely reasonable even compared to generic repair shops that probably would have screwed up the job. The car was done that day as promised. Would definitely go back.