I really like the dentist and his assistant. However, the receptionist wasn't very rude. Everytime, I started trying to answer a question regarding my copay the phone rang and she answered the call and didn't say excuse me nor ask the caller to hold on. I noticed the waiting area was crowded so I asked if the dentist was running behind so I could determine if I needed to reschedule due to I had another appointment and the tone of her response "Not that know of" was really rude and didn't even check. Needless to say I wasn't seen until 30 min after scheduled appointment and over 25 min late to next appointment. I didn't rate higher due to receptionist and she is the first person anyone speaks to when arriving to appointment.