This is the first time I had service done at Dale's Auto and I must say, awesome job. The place is the cleanest among all the ones I've visited, they provide great customer service skills and did a great job with the service done to my car. I will definitely be back.... Thank you again, Dale's Auto..
Went to Dales because of a front end squeak that no one else seems able to fix. We still have the squeak but have a new battery, belts, rear brakes, engine mount, alternator, motor fan and recharged air-conditioning system. To be fair these were repairs that explained several issues we had with the car and needed to be done. Didn't expect it all at once. It took sometime for them to sort out the problems. So far we are happy with the results. We'll be taking our vehicles to them in the future.
This is the second time I’ve made a major purchase for my car through Dales. Not only did Jameson Answer all of my questions but he also showed a genuine interest in what I was buying and wanted to get me the best product I could have! 100% will be getting my business again soon.
Prompt, personal and professional. As a "senior", automotive repairs were one of the skills we learned in our youth and while not experts we were proficient enough to keep our cars running. Over the years we've all been "burned by some of the repair places we had to visit when it wasn't physically possible to do everything ourselves.
My first visit to Dale's a few years ago left me pleasantly surprised that I was actually dealing with professionals, who valued customer service more than just getting more work. I'm not naïve either. I've priced parts and labour from their estimates on the web to confirm that costs are reasonable.
If you want CanTire level of service and parts, go there. If you are proud of your vehicles, use a repair place you can trust.
Brought them a brand new car that I had curbed. Ouch. Bent tie rods, bracing, bearings, rear knuckle... and so on. They sourced oem parts out of the states at a significant savings to me. After the repair, the car drove better than it had from new. Highly professional and courteous service. Better than any other langley alignment businesses I’ve used in the past, far surpassing them in quality equipment, knowledgeable techs, and they’re open 12 hours a day 7 days a week!
Hands down the best shop I have ever been to. I had the pleasure to deal with Jamison when I walked in. The knowledge that he carries is unvalivable. I have never dealt with someone who was so informative and helpful. I saw that everyone he helped got the same service. When I picked up my vehicle I was very satisfied. This is now my go to shop for everything. I wouldn't trust my vehicle anywhere else. The mechanics are unbelievable. Everyone who works there is either family or a long term customer. Thank you guys for a really pleasurable and honest experience. By the way I have a BMW and these guys new more about my car then BMW did.
After contacting or visiting 6 other shops with little to no solutions to my suspension problems, Dales offered two solutions at different price points. Their communications were excellent and so far their repairs have solved my problems. However, they aren't running a charity so expect to pay for their level of professionalism.