Service was prompt and handled professionally. The pricing was a bit too high for my liking. I chose to use Dale's becau ... Read More
Thank you for taking the time to provide us with your feedback. We genuinely appreciate your positive remarks about our prompt and professional service. Your insights into pricing are valuable, and we want to address your concerns directly.
We want to assure you that at Dale's Auto Service, we would never intend to "try to sneak one by you." Transparency and integrity are at the core of our values, and we take your feedback seriously. Please review the estimate you were provided and how it is broken down as you will see it's quite different from what you are stating in your review.
We are fully aware of comparable pricing in the market and continuously evaluate our pricing structure to ensure fairness. But you have to compare apples to apples; what you purchased may not be the same brand or quality level of what we estimated on and in direct comparison what we estimated was less that $50 more. Your comments regarding the comparison with your mechanic's estimate and the parts cost are prompting us to revisit our processes to maintain transparency and improve our communication.
We regret any confusion or frustration you may have experienced and would appreciate the opportunity to discuss this further. Your satisfaction is crucial to us, and we are committed to working towards a resolution.
Please don't hesitate to reach out to us directly so that we can better understand the details of your situation and address your concerns. We value your business and look forward to the chance to make things right.
Thank you for choosing Dale's Auto Service, and we appreciate your understanding.
Dale's Auto Service Team